Shop Policies

Returns & Exchanges

At Moonflower Crystal Bar, we take great care in selecting and packing each order — and we’re proud to say that our customers consistently love their pieces.

That said, please note:

  • We do not offer returns, refunds, or exchanges — all sales are final.
  • We do not reimburse for lost, missing, damaged, or stolen packages.

For added peace of mind, we recommend considering shipping insurance at checkout. All orders include tracking to ensure safe delivery.

Cancellations

As we curate your celestial treasures, kindly note: 

  • Cancellations are accepted within the first 4 hours of placing an order. After that window, orders can no longer be canceled as we begin preparing them for shipment.
  • If something changes or you need help with your order, please don't hesitate to reach out to us at moonflowercrystalbar@gmail.com. We’re here to help!

TikTok Live Sale Policy

  1. Please make sure you're following @moonflowercrystal on TikTok, and be sure to accept a follow request from us if you’re using a private account. This helps us reach you directly if we need to confirm your basket or share updates.
  2. To claim an item during a live sale, just comment with the item's SKU (the combination of letters and numbers listed). The price will always match what’s shown in the video.
  3. The first comment we see on our end with the correct SKU wins the item.
  4. At this time, we’re not able to accommodate put-backs or trades — thanks for understanding!
  5. Baskets will be finalized and posted to our website within 24 hours of the live sale (unless otherwise noted by Laura or Jessica). We’ll notify you through our official account @moonflowercrystal when your basket is ready. Please note: We will only contact you from this account — if you receive messages from any other accounts, they are not from us. 
  6. Payment is due within 24 hours of receiving your basket invoice. If payment isn’t received within that window, we’ll assume the basket is no longer needed and the items will be made available again during a future live sale.
  7. To keep things fair for everyone, unpaid or cancelled baskets may result in being unable to participate in future live sales.